Due to the COVID-19 outbreak we have to make a few changes to our normal policies:
1. We are not accepting any returns right now. This is for the health and safety of our staff as we do not know the health status of the person the return is coming from. That being said if anything is damaged, you only need to supply a photograph of the item and we'll send a no cost replacement.
2. The majority of our staff is working from home and our warehouse are working with small crews than normal to reduce the number of people working together at one time. This may cause your order to take a few extra days to leave our warehouse than normal. We're still working to make sure every order that can go out does go out. Things are just taking a little longer than normal.
3. Items that are on back order will take longer to come in than normal. Supply chains have had serious disruptions during this situation. If you are waiting on an item that was on back order, please expect it to take a few more months than originally stated due to the delays.
4. Made to order items are also taking longer. Some of our US based artists who hand make each product are not able to go to their workshops at this time. This is causing a delay in those items being made. Please be patient with the adjusted timeframes.
Thank you very much for your patience and understanding in this dificult time!
If you have any questions or comments, please contact us at:
Mailing Address: Tate & Company 16 Christopher Dr Howell, NJ 07731